Curbside Pick-Up FAQ

Curbside Instructions

 

Browse the FAQs below for information about contactless Curbside Pickup service. If your question is not answered below, please email your inquiry to library.admin@occr.ocgov.com

In addition to State and County health guidelines, OC Public Libraries handles all library materials in accordance with the California State Library COVID-19 guidelines. All staff members are required to wear a face mask and are practicing physical distancing from other staff members and members of the public during contactless curbside pickup. Library items are quarantined for 96 hours after return.

Patrons picking up library items: To help prevent the spread of COVID-19, all non-exempt County residents and visitors shall wear face coverings in high-risk situations, as required and specified by the Guidance for the Use of Face Coverings issued by California Department of Public Health on June 18, 2020. 

Contactless Curbside Pickup is available for current full-service library cardholders. If you have an electronic library card (eCard) or your library card is lost or expired, please call any library branch for assistance.

Contactless Curbside Pickup is offered Tuesday through Friday from 12-6 p.m. and Saturday from 10 a.m. to 4 p.m. until further notice. For the Laguna Hills Technology and Laguna Woods library branches, please contact the branch directly for curbside pickup hours.

Overdue fines will be waived during contactless Curbside Pickup; however, fees for lost items cannot be waived unless the item is returned.

If your library card is expired, please call any library branch for assistance.

During contactless Curbside Pickup, materials may be borrowed for the regular loan period, which for most items is three weeks.

You can reserve most titles in the online catalog found at catalog.ocpl.org. If you need assistance placing a hold, please call any library branch.

You will receive a notification when your hold(s) are available according to your selected preference: email, text, or phone. Please refer to your hold pickup notification for the deadline date to pick up your items. After that date, your item(s) will be placed back on the shelves.

You may place 25 holds per library card. Due to safety and quarantine requirements, holds may take longer than normal to process.

You may check out a total of 50 items per library card of the following: Any combination of Books, Best Sellers, Magazines, DVDs, CDs & Audiobooks. You may check out a total of 10 each per Card of the following: Non-Fiction DVDs, Entertainment DVDs, CDs, & Audio Books.

We are unable to request library materials from other library systems at this time.

Any designee may pick up your holds; however, they must give staff your library card number over the telephone to pick up your items. Staff will not release items to people without a library card number.

Yes. Please wait until you receive notification as holds may take longer than normal to process due to safety and quarantine requirements.

You may cancel your hold any time online at ocpl.org or by calling any library branch for assistance.

For your convenience, most items will be automatically renewed on their due date if they are eligible for renewal up to five times. Items with holds, items renewed five times, Interlibrary Loan items, Homebound patrons and Lucky Day books are not eligible for renewal. Please verify your due dates by checking your account online or call any library branch for assistance.

You can return library materials in the book drop at any library branch of your choice.

To ensure the safety of our staff and patrons, all returned library materials will remain on your record for a minimum of 96 hours during a quarantine period. Please allow up to a week for returned items to be cleared from your account.

We are unable to accept materials from other library systems at this time.

Walk-Up Service is available. When you arrive, find the designated signage and waiting area for Walk-Up Service. Call the number listed on the sign, and give staff your library card number. Staff will retrieve your items and place your materials on the Curbside Pickup table. Do not approach the table to retrieve items until staff are back in the building.

When you arrive, please call and let staff know you need assistance retrieving your holds.

Before leaving your home, call your pickup branch and tell the staff you do not have a mobile phone. Read them your library card number, and give them an estimated arrival time. Staff will check out your items and place them on the Curbside Pickup table at the estimated arrival time given.

OC Public Libraries facilities will open when allowed by State and County guidelines. Please visit ocpl.org for updates on library operations and services.

Friends of the Library Bookstores are not open at this time. Please check ocpl.org for updates.

Neither the library nor the Friends of the Library are accepting book donations at this time.

The library is not accepting volunteers at this time. OC Read, a program helping Orange County residents with basic reading and writing, is still accepting volunteers.

Following State and County guidelines, OC Public Libraries has instituted a reopening plan to incrementally add additional physically distanced in-person services to protect the health and safety of the public and staff. OCPL is continuously evaluating facilities, programs, and services according to the criteria, and readying facilities for when State and County guidelines allow welcoming patrons back on-site.

As part of the reopening plan, book drops are now open for returning materials, Wi-Fi has been left on, and contactless Curbside Pickup service is available at all libraries. Library staff is continuing online services including eBook checkout, virtual storytimes, Zoom book clubs, digital craft classes and more.

For information and updates related to COVID-19 in Orange County, please visit the OC Health Care Agency’s COVID-19 webpage at https://occovid19.ochealthinfo.com/